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Happy Pressure Cooking!!
If there’s something wrong with your Instant Pot, want to make a warranty claim or simply have a question, please click on the “Support” link at the top of this page and start a “Ticket”. Make sure to describe the problem in as much detail as possible and include your purchase order number and an image of your receipt.
We strive to respond to all tickets within 24 hours excluding weekends and Public holidays.
Our warranty service is for a period of one year from the date of purchase. Even if your Instant Pot is out of warranty, please feel free to contact us. We’ll still try our best to resolve the issue for you.
For more details on the warranty, please visit Warranty Information
Instant Pot’s steam release handle has a pressure rating of 105kpa or 15.22psi. The steam release handle keeps the working pressure always under the specified pressure rating.
Instant Pot’s pressure sensor is at the bottom under the heating element. The pressure sensor works by measuring the force pressing down on it, including the weight of food. When there’s small amount of food (under the 2 mark on the inner pot), the pressure sensor is slower at turning off the heat. Because of that, the momentum of the heat can push the pressure over the specified pressure rating, which causes a small amount of leaking from the steam release handle. Once the heating momentum is over, the pressure will be kept at the working pressure well under the 105kpa (15.22psi), and only minimal steam will come out of the steam release handle. This is still perfectly safe. Please see the illustration of Instant Pot working pressure diagram to understand the pressure changes over a cooking cycle.
Normally, if the food is over the “3” mark in the inner pot, there’s only minor traceable amounts of steam coming out of the steam release handle.
You may also expect to wait 10 to 20 minutes once it is finished cooking to let the pressure go down, however if you’re in a hurry you can use the steam release handle to let the steam out so you can open the cooker faster. Please note, this is not recommended if you’re cooking food with high starch content, e.g. porridge, which may cause spillage.
Quick release is to turn the steam release handle manually to “Venting” position to let out steam for fast cooling. Quick release takes 60~90 seconds to depressurise. Please note, quick release is not recommended if you’re cooking food with high starch content, e.g. porridge. This may cause food to spill out from the steam release handle.
When the meat has reached the desired browning effect, simply click on the “Cancel” key to turn OFF your Instant Pot and then pick the desired setting to continue cooking your meal. To change between heat settings press “cancel” the “saute” and “adjust” which will toggle through the heat options.
Our glass lid may be used with the “Sauté ” feature and is shortly to be available at our Shop
The clicking/cracking sounds in the Instant Pot come from the following possible sources.
- Water or moisture at the bottom of the inner pot.
- Instant Pot power switch turning on and off during operation.
- Frictions between the lid and the housing created by expansion and contraction due to changing internal pressure and temperature.
- The flat flexible pressure board under the heating element bending under pressure (the board is designed to last over 100,000 uses).
- Food such as dry beans popping open during cooking.
In the case of number 1, please wipe the inner pot dry before placing it into the housing. Regarding other cases, please rest assured that there is no safety or functional concerns. Your Instant Pot is working properly.
This mechanism works very well, except if the food has very high starch content. For example, if you add flour in your chili recipe, the flour sinks to the bottom, solidifies at low temperatures and can block heat dissipation. In this particular case, we suggest you add flour to the chili after initial cooking and perhaps cooking it for another one to five minutes to allow thickening of the chili.
Because the “Saute” function operates at a much higher temperature than other settings we do not recommend operating unattended, just like you wouldn’t leave a pan on the stove unattended.
It’s normal to have some condensation of water in the groove on the top of the cooker housing, especially during the cooling down period. This is common in all electric pressure cooker and the groove is designed to prevent water dripping down to the table.
If you have excessive amount of water in the groove, there are two possibilities:
- The sealing ring is not placed properly.
- The sealing ring is deformed.
Please inspect your seal ring to see if it’s deformed. If so, You’ll need to replace the sealing ring.
If you use quick release (letting steam out from steam release handle) or cooking sticky foods, you may need to unscrew the anti-block shield (not the whole steam release assembly) for cleaning. After cleaning, simply hand tighten the anti-block shield back on. You may also want to pull the steam release handle out and the sealing ring for cleaning.
Please always inspect the float valve to make sure it can move up and down easily without obstruction. You can remove the float valve by taking out the small silicone rubber ring for cleaning.
The sealing ring is made from silicone rubber, which is more durable than rubber. It should work for 2~3 years under normal condition. If you notice cracks, leaking or deformation of the sealing ring, you should replace it. You can find replacements at Amazon.co.uk or in replacement rings at our Shop.
Since pressure cookers cannot be opened immediately after cooking is done, the delayed cooking takes into account the time needed to depressurise. Furthermore, the length of pre-heating time depends on the volume of food and temperature of the liquid and food. Because of these, delayed cooking has to start early and finish before the specified time. If the program completes earlier than the specified time, automatic keep-warm function kicks in and maintains the food ready to serve.
Due to these design considerations, if you set the timer to 2 hours, some cooking program, such as “Multigrain” function, may start right away. During delayed cooking, the starting time depends on specific cooking functions.
Time tables can be downloaded on that same page above or you can click on the link called “Cooking Time” at the top of this page.