If there’s something wrong with your Instant Pot, want to make a warranty claim or simply have a question, please click on the “Support” link at the top of this page and start a “Ticket”. Make sure to describe the problem in as much detail as possible and include your purchase order number and an image of your receipt.

We strive to respond to all tickets within 24 hours excluding weekends and Public holidays.

Our warranty service is for a period of one year from the date of purchase. Even if your Instant Pot is out of warranty, please feel free to contact us. We’ll still try our best to resolve the issue for you.

For more details on the warranty, please visit Warranty Information 

Absolutely! Otherwise it could not function properly. Please see the next question for further explanation.

Instant Pot’s steam release handle is a safety device. Just like conventional pressure cookers, the steam release handle works simply by weight pressing on the steam release pipe. Since the contact between the steam release handle and the pipe is not fully sealed, traceable steam may sometimes be seen during normal working conditions.

Instant Pot’s steam release handle has a pressure rating of 105kpa or 15.22psi. The steam release handle keeps the working pressure always under the specified pressure rating.

Instant Pot’s pressure sensor is at the bottom under the heating element. The pressure sensor works by measuring the force pressing down on it, including the weight of food. When there’s small amount of food (under the 2 mark on the inner pot), the pressure sensor is slower at turning off the heat. Because of that, the momentum of the heat can push the pressure over the specified pressure rating, which causes a small amount of leaking from the steam release handle. Once the heating momentum is over, the pressure will be kept at the working pressure well under the 105kpa (15.22psi), and only minimal steam will come out of the steam release handle. This is still perfectly safe. Please see the illustration of Instant Pot working pressure diagram to understand the pressure changes over a cooking cycle.

Normally, if the food is over the “3” mark in the inner pot, there’s only minor traceable amounts of steam coming out of the steam release handle.

When you first start your IP-LUX model pressure cooker it is normal to see “On” in the display until the cooker gets to the proper temperature and pressure. Before the working pressure is reached you should see steam come out of the float valve and then it will stop once the float valve seals itself. Soon the timer countdown will start on the display. There should be very little steam leakage after the countdown begins.

You may also expect to wait 10 to 20 minutes once it is finished cooking to let the pressure go down, however if you’re in a hurry you can use the steam release handle to let the steam out so you can open the cooker faster. Please note, this is not recommended if you’re cooking food with high starch content, e.g. porridge, which may cause spillage.

Instant Pot depressurises by dissipating heat from the cover (specifically the metal parts). Depending on the volume of liquid in the cooking pot, it takes 8~25 minutes to depressurise naturally. The more liquid content, the longer it takes. You can also place a towel soaked with cold water on the metal part of the lid to cool the cooker down. This is referred as Natural Release in pressure cooking recipes.

Quick release is to turn the steam release handle manually to “Venting” position to let out steam for fast cooling. Quick release takes 60~90 seconds to depressurise. Please note, quick release is not recommended if you’re cooking food with high starch content, e.g. porridge. This may cause food to spill out from the steam release handle.

The discolouration on stainless steel cooking pot is called “rainbowing” which can be caused by exposure to high heat, cooking starchy things (e.g. rice, pasta) or even detergent staining after hand or machine wash. This is common in all stainless steel cookware. It’s normal and harmless. To clean the rainbow discoloration, please follow the instructions on eHow. More cleaning suggestions from the British Stainless Steel Association.

The new Instant Pot IP-LUX series has a build-in browning function called “Sauté”. It can be used to brown meat before cooking or thickening sauces after cooking. You can choose from three settings such as low, medium and high by pressing on the “Adjust” button. When using the “Sauté ” function, the lid needs to remain in the “open” position.

When the meat has reached the desired browning effect, simply click on the “Cancel” key to turn OFF your Instant Pot and then pick the desired setting to continue cooking your meal. To change between heat settings press “cancel” the “saute” and “adjust” which will toggle through the heat options.

Our glass lid may be used with the “Sauté ” feature and is shortly to be available at our Shop

Instant Pot operates at 11.6psi. How fast food cooks depends on the temperature of cooking. The cooking temperature of 15psi pressure cookers is 121ºC (250ºF), whereas the operating temperature of a 11.6psi Instant Pot is 117°C (242°F). This is a difference of 3.4%. We find that in most cases, recipes for 15psi pressure cookers can be adapted to Instant Pot by increasing the cooking time by 7~15%.

The clicking/cracking sounds in the Instant Pot come from the following possible sources.

  1. Water or moisture at the bottom of the inner pot.
  2. Instant Pot power switch turning on and off during operation.
  3. Frictions between the lid and the housing created by expansion and contraction due to changing internal pressure and temperature.
  4. The flat flexible pressure board under the heating element bending under pressure (the board is designed to last over 100,000 uses).
  5. Food such as dry beans popping open during cooking.

In the case of number 1, please wipe the inner pot dry before placing it into the housing. Regarding other cases, please rest assured that there is no safety or functional concerns. Your Instant Pot is working properly.

The short answer is No, not likely. Most Instant Pot cooking functions, (e.g. Soup, Porridge, Rice, Meat, Poultry, Bean/Chili and Slow Cook) have temperature monitoring to avoid burning food. This is done with the thermometer at the centre of the heating element. The heating intensity is adjusted based on the thermometer reading.

This mechanism works very well, except if the food has very high starch content. For example, if you add flour in your chili recipe, the flour sinks to the bottom, solidifies at low temperatures and can block heat dissipation. In this particular case, we suggest you add flour to the chili after initial cooking and perhaps cooking it for another one to five minutes to allow thickening of the chili.

Because the “Saute” function operates at a much higher temperature than other settings we do not recommend operating unattended, just like you wouldn’t leave a pan on the stove unattended.

The short answer is Yes. Low-acid foods (e.g. vegetables, meats, poultry, and seafood) must be sterilisation at a temperature of 240°F (115°C) or higher. Instant Pot’s working temperature is in the range of 115°C~118°C or 239°F~244°F, which is sufficient for canning purpose. If your jars are under 7 inch or 17.5cm tall, they fit inside Instant Pot. When canning the jars, you should not close the jar lid entirely. The trick is to tighten the jar lid and then turn it open a quarter turn. You can use the Steam function to set pressure keeping time on your canning recipe.

It’s normal to have some condensation of water in the groove on the top of the cooker housing, especially during the cooling down period. This is common in all electric pressure cooker and the groove is designed to prevent water dripping down to the table.

If you have excessive amount of water in the groove, there are two possibilities:

  1. The sealing ring is not placed properly.
  2. The sealing ring is deformed.

Please inspect your seal ring to see if it’s deformed. If so, You’ll need to replace the sealing ring.

After cooking and cooling down, the air condenses inside the Instant Pot and creates a bit vacuum between the lid and the inner pot. To break the vacuum, please turn the steam release handle to “Venting” to let in air.

The sealing ring is made of durable silicon compound. It can be used regularly for 2 or 3 years without any problems. The sealing ring expands at high temperature which seals the gap between the lid and the inner pot. When the lid is opened after cooking, the sealing ring is noticeably loose. However after it cools down or washed, it’ll fit snugly again.

The Instant Pot sealing ring is made from silicone rubber, which is more durable than natural rubber based products. The sealing ring may pick up food smell during cooking. To remove the food smell, please take the sealing ring out and put it into dishwasher. High temperature and strong detergent will usually remove the food smell; however certain highly acidic foods may leave a residue. What some people like to do is have one sealing ring for smelly foods and one for foods with fewer odours. You can purchase additional sealing rings on Amazon.co.uk or at our Shop.

If you allow Instant Pot to cool naturally, the lid is normally rather clean, with condensation water only. You don’t need to unscrew anything to wash it, just simply wipe dry with a dry cloth.

If you use quick release (letting steam out from steam release handle) or cooking sticky foods, you may need to unscrew the anti-block shield (not the whole steam release assembly) for cleaning. After cleaning, simply hand tighten the anti-block shield back on. You may also want to pull the steam release handle out and the sealing ring for cleaning.

Please always inspect the float valve to make sure it can move up and down easily without obstruction. You can remove the float valve by taking out the small silicone rubber ring for cleaning.

There is a thin protective film on the control panel which is to be peeled off during first use. When you peel the thin film off, the panel will becomes shiny and clear.

The Instant Pot inner pot is made from solid stainless steel with fused-on 3-ply bottom. We don’t expect any defect to be developed with the inner pot over its life time under normal use.

The sealing ring is made from silicone rubber, which is more durable than rubber. It should work for 2~3 years under normal condition. If you notice cracks, leaking or deformation of the sealing ring, you should replace it. You can find replacements at Amazon.co.uk or in replacement rings at our Shop.

Please refer to the most detailed instructions about cooking pasta on eHow.

Instant Pot timer based delayed cooking shows the ready-to-eat time. That is, if you set the delay timer to 8 hours at 9am, the food will be ready at 5pm, 8 hours later. This is not delayed starting time.

Since pressure cookers cannot be opened immediately after cooking is done, the delayed cooking takes into account the time needed to depressurise. Furthermore, the length of pre-heating time depends on the volume of food and temperature of the liquid and food. Because of these, delayed cooking has to start early and finish before the specified time. If the program completes earlier than the specified time, automatic keep-warm function kicks in and maintains the food ready to serve.

Due to these design considerations, if you set the timer to 2 hours, some cooking program, such as “Multigrain” function, may start right away. During delayed cooking, the starting time depends on specific cooking functions.

After cooking, Instant Pot automatically starts the keep-warm function and lasts for up to 10 hours.

The Slow Cook function on Instant Pot IP-LUX series has a sophisticated temperature control, you can choose “Less”, “Normal” and “More” with the “Adjust” button. These correspond to the Low, Medium and High in common slow cookers. The operating temperature is at 88-99°C (190-210°F), and it can be set to cook for 1~10 hours. You need to set the steam release handle to the “venting” position during slow cook.

The inner pot, steam rack, spoon & spatula that come with your Instant Pot are dishwasher safe. The lid will not be cleaned well with dishwasher, because there are loose units (e.g. the steam release handle) and deep gaps (e.g. the gasket/sealing ring). It is recommended to hand-wash the lid.

Doing so will damage Instant Pot permanently. The housing can only be wiped clean.

All manuals can be found and downloaded by visiting Specification & Manuals

Time tables can be downloaded on that same page above or you can click on the link called “Cooking Time” at the top of this page.

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