Your satisfaction is our number one priority. Please don’t hesitate to contact us with any questions or concerns. If you need to return an item, please make a note of our “no hassle” 45-day return policy:
- If the item was damaged during shipment, we’ll replace it.
- If the item arrived defective, we’ll replace it.
- If we shipped the wrong item, we’ll take it back.
- If you decide you no longer want the item or purchased the item by mistake, we’ll take it back, minus a 20% restocking fee. The product must be in new condition with original packaging and accessories.
All return requests must be made within 45 days of the date you received the item. Send us an email at support@InstantPot.co.uk explaining the problem and include the following information:
- Why you want to return the item, including photos or video of the problem
- Your Order ID
- Your name, address, e-mail address and daytime phone number
Once you are approved for an return we’ll send you detailed return shipping instructions (if you purchased the item by mistake or decide you no longer want the item, you may be responsible for the original and return shipping costs). When we have received the item and verified the contents, we’ll issue the refund.
This Return Policy was last updated in March 2014.