FREE Standard Delivery

All Standard Delivery parcels are sent via DPD courier service and normally takes between 2-3 working days to arrive, but in exceptional circumstances could take up to 28 days.

FREE Standard Delivery applies to the majority of UK mainland postcodes.


Returning your product because you’ve changed your mind

You can  return your item unused and in original condition (including all labels and tags and including your order number) with proof of purchase within 14 days, and once received and checked we will issue a full refund. 

All return requests for change of mind must be made within 14 days of the date you received the item. Please contact [email protected] to arrange the return.

Returning a faulty item

If your product develops a fault please contact us with proof of purchase and a short explanation of issue.

Send us an email at [email protected] explaining the problem and include the following information:

  • Why you want to return the item, including photos or video of the problem
  • Your Order ID
  • Your name, address, e-mail address and daytime phone number

Costco  Duo SV  – This is an exclusive cooker to Costco, due to the exclusivity all requests for returns should be made directly to point of purchase.